The support that you'll receive from your shared hosting company is really important, regardless if you have pre-sales questions and you aren't a client yet, or you have a technical trouble with an active account. Timely and clear info about a question or an issue will save you a lot of time and efforts, not mentioning that this could often be a proof that you are ordering from an actual website hosting provider not from some reseller. If you get a hosting account from a company that does not own its servers and it cannot access them right away, it is very likely that you'll wait for a day or two to have an answer to any kind of question, so your web sites may remain offline for ages. Alternatively, a supplier which provides numerous ways of communication and has a technical support crew available any time can assist you right away and help you decrease or totally avoid any kind of downtime and prospective losses.
24/7 Customer Support in Shared Hosting
The customer and tech support services for all of our shared hosting packages are twenty-four-seven, therefore you can forget about waiting for a few days in order to receive assistance. In case you are not our client yet, you can give us a call, chat with an agent or send an email. In case you already have an account, you'll be able to open a support ticket on top of the other three methods of contact. You are able to select the most appropriate way to contact us depending on where you are or what equipment you are using. We can assist you for almost any webhosting-related query that you may have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even in such a case the maximum reply time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated hosting that we offer include 24/7 customer and tech support, which means that regardless of what issue you have, you can get in touch with us and we'll give you a hand right away. Our guaranteed reply time for each e-mail or trouble ticket that you open via your Hepsia web hosting Control Panel is only 1 hour; the actual reply time hardly ever is more than twenty minutes. We also provide telephone support with several local numbers around the world and a live chat, so that you're able to contact us and receive additional information about our solutions even if you don't have an account yet. We're able to help you with any question or an issue you have - payment methods, plan specifications, email configuration, web hosting account settings, etcetera. If you employ our services, you won't ever have a situation where you have to wait for a day or two to get a problem solved like you have to do with a lot of other suppliers.
24/7 Customer Support in VPS Hosting
Using our Linux VPS hosting services, you will not ever have to wait for more than one hour in order to get support for any kind of difficulty that you could encounter regarding the server or the software that comes pre-installed with it. We guarantee this short response time for all of the support tickets which you open via your billing Control Panel or email messages which you send to our tech support team. In addition, we have local phone numbers in a number of countries around the globe as well as a live chat service where we will assist you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 through the different methods of communication, so regardless what your question or issue is, there'll always be somebody to help you right away. In the event that you need help with third-party software, that you cannot install or which gives you troubles, you're able to reap the benefits of the Managed Services upgrade package that we offer for all our VPS plans.
24/7 Customer Support in Dedicated Web Hosting
All of the dedicated server plans that we provide come with 24/7 support through several methods of communication and with a 1-hour maximum reply time warranty. In case you want to learn more about the plans or you have some billing or general questions, you will be able to phone one of the local numbers we have internationally or you could use our live chat support and talk with a live agent. For entirely technical issues which need some help from a tech support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you can send an e-mail message, since all of these channels are more appropriate to track a certain issue. The answer time for them rarely surpasses half an hour, which means that you can forget about waiting for a whole day to get assistance. The support service is available for all server-related matters, including the pre-installed software. In case you'd like to receive help with third-party applications, you may consider acquiring the Managed Services upgrade that we offer with all of the packages.