If you have bought a web hosting plan and you’ve got some enquiries in regards to a concrete feature/function, or if you have experienced a certain challenge and you need support, you should be able to get in touch with the respective client care team. All web hosting companies use a ticketing system regardless of whether they provide other methods of contacting them aside from it or not, as the fastest way to solve an issue most often is to submit a ticket. This model of correspondence renders the responses exchanged by both parties simple to track and allows the support engineers to escalate the issue in the event that, for instance, a sysadmin has to interfere. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which suggests that you will need to have at least 2 separate accounts to get in touch with the customer care staff and to actually manage the hosting space. Non-stop switching between different accounts might sometimes be a headache, not to mention the fact that it requires quite a lot of time for the vast majority of web hosting providers to process ticket requests.
Integrated Ticketing System in Shared Hosting
Our shared services come bundled with an integrated support ticket system, which is included in our custom-created Hepsia hosting Control Panel. In stark contrast to other comparable tools, Hepsia enables you to manage everything related to the web hosting service itself in the exact same place – invoices, web files, emails, support tickets, etc., eliminating the necessity to log in and out of different admin consoles. If you have any pre-sales or technical questions or any difficulties, you can send a ticket with just a few mouse clicks without the need to log out of your Control Panel. During the process, you may pick a category and our system will present you with a number of help articles, which will provide you with additional info and which may help you solve any specific issue before you actually submit a ticket. We guarantee a response time of no more than 60 minutes, even if it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve got a semi-dedicated server account with us and you would like to contact our customer support staff, you’ll be able to open a support ticket directly from your Hepsia hosting Control Panel instead of going through a completely different support platform like you will have to do with the vast majority of web hosting companies on the market. Our integrated trouble ticket system will permit you to open a new ticket effortlessly and to search through older tickets using an intelligent search box. In addition, you will be able to browse the relevant knowledgebase articles that our system will present you with on the basis of the category that you pick for your new ticket. You can carry out all of the abovementioned activities without signing out of your Control Panel at any time, which goes to say that if you stumble upon any problem or have an enquiry, you can get in touch with our support engineers and fix the particular issue in less than one hour through a single platform.