If you ever encounter a problem with your website and are incapable of handling it yourself, ask the web hosting provider’s help desk team to help you get the website back online. A fast resolution would be the best-case scenario, but lots of hosting companies respond within twenty four hours and even more, especially if you’re working with a reseller. Even if your problem can be easily sorted out, your site may not work properly or it may not be reachable whatsoever for an extended interval, so you may lose potential clients since it is pretty unlikely that anybody will revisit a site that’s faulty. With that being said, you need to make certain not only that you can reach your hosting company, but also that they can answer and assist you in a timely fashion. If a software application update doesn’t go smoothly or if you erase something incidentally, for example, the site must be fixed promptly in order to prevent long unavailability.
One-Hour Response Guarantee in Shared Hosting
If you are using one of our shared services and you have a query or bump into a certain obstacle, you can get in touch with us 24/7 by opening a support ticket or by writing an e-mail and we’ll make sure that you have a reply in less than sixty minutes. If the issue can be sorted out, we’ll do it before we reply to you, whereas if there is something that you have to do on your end, we’ll provide you with all the needed info – what possible solutions to try out, what settings to check, and so on. Normally, you will receive a response within less than thirty minutes, which means that waiting around for hours or even for more than 1 day to get help is something impossible. Our one-hour reply guarantee applies to any question that you may have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from us, you can take full advantage of our incredibly fast support services. You’ll obtain a response to any trouble ticket opened via the hosting Control Panel or email sent to our tech and customer support team in no more than 60 minutes. The response time is guaranteed and it’s valid regardless of the matter – technical or billing. It often takes far less time to examine and eliminate a problem. We’ll provide you with more details if the solution entails something that needs to be done on your end. In case you contact us during weekends or legal holidays, the response time will be exactly the same and due to the fact that our support staff is working day and night, you’ll receive instant assistance for practically any billing, technical or general issue irrespective of the hour at which you contact us.