In case you have ever had a shared hosting account before or you've dealt with any other type of online service, you are probably aware from your own experience that for a lot of things it's better to speak with a live person on the phone than to exchange tickets or e-mail messages. In order to learn more about a service before you order it or when something small-scale should be done, for instance, it is really much easier and quicker to do it in real time. When you are able to connect with representatives over the phone, it is also very likely that you're using the services of a real hosting supplier, not just a reseller. The type of support that you'll get over the telephone may differ between different companies - from common issues to expert tech support. Typically the majority of providers will offer you pre-sales assistance and first level telephone support, while more complicated technical issues are handled through electronic mail or tickets.
Phone Support in Shared Hosting
In case you choose to use one of our shared services, you will be able to contact our customer support crew over the telephone for 14 hours a day. We will help you select the perfect plan for your web sites because we are aware that it's better to discuss this kind of issues with a live person. In case you already have an account, we can assist you with all of your sales/billing questions and / or general matters, even with some tech matters that don't need a long time or escalation to an administrator since it is more convenient to open a support ticket for time-consuming troubles in order to have all the correspondence in one place. We have telephone numbers in the United States, the United Kingdom and Australia, so you will be able to call the one you prefer and talk with our agents.
Phone Support in Semi-dedicated Hosting
Every time you need additional information for the Linux semi-dedicated hosting that we supply, you are able to call any of the three support phone lines we have across the globe - in the United States of America, the United Kingdom and Australia. In this way, you'll be able to check ahead of time whether our services will be appropriate for your websites. In case you are already our customer and you own a semi-dedicated account, you have the option to reach us over the phone for fourteen hours daily about any billing or general issues. For entirely tech problems you are able to use our ticketing system to get in touch with our tech support since sometroubles simply need additional time to be dealt with, still we can assist you over the phone with a number of minor technical issues as well, saving you time and efforts.