Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Guarantee

  • Every single assistance request you submit to us will be dealt with within maximum 60 minutes. If your support ticket or email requires additional assistance from an administrator, we will timely forward it and leave a note to notify you that your matter is being worked on. If you order our Admin Services package, all of the services included there will be completed at a time that is suitable for you.

  • Top quality support service

  • A First–Rate Help Desk Service

  • Should you require any help with our Web Control Panel or with any of the applications that we’ve preinstalled on the server on your behalf, do reach our help desk support team anytime through the ticketing system. In addition, should you require assistance managing your dedicated hosting server, you can order our Admin Services package, that includes weekly OS updates, problem troubleshooting and installation procedures, server monitoring and restarting services, data backup hard disk space, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Web Control Panel was preinstalled for every Linux dedicated hosting server. Among its functionalities is a very convenient integrated knowledge base that will guide you step by step on how to use it. The majority of how–to articles also video versions which demonstrate all the operations that you can carry out in a very illustrative way. You will find all the how–to articles and the video tutorials in the top right corner of each Web Control Panel section.