Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • In the Web Control Panel you can find a detailed Help section featuring a ton of articles and frequently asked questions. They are contributed by our support team of skilled technicians. Simply fill in your question and our clever software will return the best possible answer.

  • Top quality support service

  • Instructional Videos

  • We have compiled a collection of educational video tutorials that visually show how to take care of a typical problem associated with your shared services account. You will find the video tutorials in the Help section.

  • Intuitive help center

  • A Sixty–Minute Response Guarantee

  • All semi–dedicated servers are backed up by a 24/7 support service and feature a one–hour response time guarantee. Our practiced tech support engineers will be at your disposal 24 hours a day and will resolve any problem that you might stumble upon within maximum one hour after the tech support ticket submission. Normally, a reply will be given to you in less than twenty minutes.