Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our client help staff is educated to swiftly address all shared services clients’ requests and assistance questions. Through our ticket system, it will be easy to post your issue and a support staff representative will likely go back to to you in only maximum an hour. In reality, practice indicates that the general answer time period is 20 minutes.

  • Top quality support service

  • A Top–quality Support Service

  • You can write to us 24x7x365 with any problem you have got regarding Nerdy Kiwi’s solutions. We have now specialists on duty everyday to generate guidance at any time when required. You can use the ticket system or post an e–mail any time, alternatively you can pick–up the phone or make use of the online chat within working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • We have integrated a substantial education base into the Control Panel to assist you to have beneficial step by step guidance at any time. Each section of the Control Panel features its own contextual guide area presenting a variety of how–to content articles. We have also made video tutorials to supply you with a better visual representation of the best way to perform any presented job.